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Live Tracking

Live Tracking lets you keep track of your device at all times!

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How do I create an account?
You create your account by downloading the app and clicking the Register Now button at the bottom of the sign-in screen.

Where can I find the app?
The app is available in the iOS App Store and the Google Play Store. Finding the app is easy: just launch your app catalog and search for SweTrack Live!

You can also access SweTrack Live from a computer running Windows or Mac OS X. The web interface is accessed by clicking the Live Tracking link at the top of our home page, or by clicking here.

I have an older device
If you have a SweTrack Basic or SweTrack Animal device, your device shipped with a live tracking service called GPSKollen. GPSKollen has been decommissioned and no servers are active. If you wish to continue using Live Tracking with your SweTrack Basic or SweTrack Animal, you can connect your device to the SweTrack Live service free of charge. Please contact us by email for further instructions.

My device shows the wrong location
When requesting your device's location for the first time, you may recieve a strange location (such as in the middle of the Pacific Ocean). This is due to the fact that every SweTrack device is tested in the factory before being delivered to our customers and, as part of this quality control procedure, a sample location is downloaded to every device in order to ensure that it can successfully transmit its location to the end user. If you are presented with this location when first testing out your device, it is due to the fact that your device cannot establish a good connection with the GPS satellites. This can occur if, for instance, your device is either indoors or in an underground environment such as a parking garage. Try taking your device outdoors for a moment to resolve this issue.

Which SIM card should I use?
Our devices work with SIM cards from all carriers, excluding carriers that do not have 2G/GSM networks.
In order to make the most of your device, we recommend that you use a SIM card with both SMS and data support. The amount of data required to use Live Tracking is very small - with constant use, our devices consume about 20 MB of data per month.

Please note that the SweTrack Lite does not make use of a regular SIM card. The device ships with a custom built-in SIM card.

My device shows the wrong location
When requesting your device's location for the first time, you may recieve a strange location (such as in the middle of the Pacific Ocean). This is due to the fact that every SweTrack device is tested in the factory before being delivered to our customers and, as part of this quality control procedure, a sample location is downloaded to every device in order to ensure that it can successfully transmit its location to the end user. If you are presented with this location when first testing out your device, it is due to the fact that your device cannot establish a good connection with the GPS satellites. This can occur if, for instance, your device is either indoors or in an underground environment such as a parking garage. Try taking your device outdoors for a moment to resolve this issue.

How do I sign up?
You'll find a QR code sticker on the product's box. Use the camera to scan the QR code when creating your account. You can find more information about how to get started with your device in our Knowledge Base.

I can't see my device in the app
There are multiple reasons why your device isn't showing up in the app. Please follow the steps below to troubleshoot this issue. If this does not resolve your issue, please contact us by email for further assistance.

Network Settings
In order for SweTrack Live to work properly, you need to program the device with your carrier's APN address. You also need to set the server IP address (does not apply to SweTrack Extreme and SweTrack Bike units sold after December 1st, 2017).
If you have a SweTrack Extreme or SweTrack Bike device, use the *apn*internet.tele2.se* command to set the APN address, and the *setip*63*142*255*201*5002* command to set the server IP address.
If you have a SweTrack Engine device, the APN address is set using the command apn123456 internet.tele2.se and the server IP is set with adminip123456 63.142.255.201 5001.
Remember to replace internet.tele2.se in the above examples with the correct APN for your carrier if you're not using a SIM card from Tele2 or Comviq.

Enabling Live Tracking
In order for Live Tracking to work, you need to enable data uploading on your device, so that it sends its location data to the Live Tracking server. SweTrack Extreme or SweTrack Bike users should use the command *livesparning*99*. For SweTrack Engine devices, the command is live123456. Please note that SweTrack Engine devices will not respond to SMS-based location requests when Live Tracking is enabled. To disable Live Tracking and return to SMS mode, use sms123456. More information on how to get started with your device can be found in the Knowledge Base.

Upload Rate
The SweTrack Engine requires you to set the interval at which the location data will be uploaded to the server. This is accomplished with the following command: position030s***n123456. In the example above, the device is set to upload new location data every 30 seconds. However, this interval can be changed as desired. To do this, replace 030s with another value in seconds, written with three digits. For instance: if you'd like the device to upload location data every 10 seconds, the correct command is position010s***n123456.

No location data has been registered
Your SweTrack device won't be visible in the app until it has uploaded its first location data. If your device isn't uploading location data, please read through the troubleshooting steps above to ensure that the network settings are correctly programmed and that Live Tracking has been enabled on the device. Another reason why the device might not upload location data could be that it's unable to establish a GPS connection. This can, for instance, occur when the device is indoors or in a parking garage of some kind. Try taking the device outdoors for a moment, and it should begin to upload location data.

I'm still experiencing issues
If you're still not able to get Live Tracking working, send us an email describing your issue and we will do our best to assist you. Please remember to include your device's IMEI number, as this is necessary for us to be able to troubleshoot your device. The IMEI number can be found on the product's box. You can also find more information in the Knowledge Base.

I'm seeing an error when trying to sign up
There are several reasons why you might get an error message when trying to create your account. A fairly common issue is an error message saying that The IMEI number doesn't exist or is already in use. This error occurs when your device has not been properly activated by your reseller prior to delivery. This issue can be resolved by our technical support team in a matter of minutes - send us an email describing your issue, and include the device's IMEI number. Errors such as Network error! are most commonly caused by client-side issues, such as your smartphone not being connected to the Internet. If you're seeing such an error message for no apparent reason, please contact us and describe your issue.